Support

Email the Credova payments support team for help with your integration, your account, or a transaction.

Email: payment-support@publicsq.com

Include these details

Send these details with your first message. They help us find the problem faster.

• Your account ID, and whether the issue is in the Test or Production environment.
• The endpoint, HTTP status code, and response body of the failed request.
• The correlation ID of the request. See Request Correlation.
• The date and time of the request, with the time zone.
• The ID of the payment, payout, or payment intent, if the issue is about one.
• For an Elements issue, the SDK version and the browser.

Never send API keys, full card numbers, or full bank account numbers.

Before you write

Many issues have a known cause. Check these pages first:

• Errors lists each error code and how to fix it.
• Testing lists test cards, test hostnames, and simulated declines.
• Production checklist lists what to confirm before you go live.